Our team always aims for the minimum delivery time possible, but because we like to underpromise and overdeliver we say that from the moment you placed your order on our website, you should receive it by courier anytime between 1 to 3 working days.
This is the process:
We have the right to cancel or refuse orders when you share the wrong delivery details, there’s a pricing error, or the products are unavailable (i.e., out of stock).
Our warehouse is located in International City, Dubai. If you want to collect your order from our store or arrange a pick up (own driver/ Careem etc.) please contact our team.
Spectra Delivery Service is done via a third-party courier company. In order for us to assist you with any special requests or urgent complaints, please contact us.
If your received goods look damaged, please do not unpack them as we only take returns in their original packing. Please report all shipping damages within 24 hours of delivery. Any complaints sent after that will not be accepted.