Returns & Refunds

Planning to return a Spectra product? Please read the following rules to make sure everything goes smoothly.

We only accept items bought directly from www.spectrababy.ae .

Products bought from other retail stores must be returned to the original place of purchase, according to that store’s return policy. Kindly contact the store from where you purchased the product to review their refund/return policy.

Rules for Refund

If there is a defect in your product and we found it difficult to repair, we will replace it, subject to your compliance with the instructions for use.
We shall refund the paid cash value in the following cases:

1. In the event that a manufacturing defect is found in the product and is unfeasible to repair or replace.
2. If the product is found not conform to the agreed specifications and cannot be replaced.
3. In case of a defect or malfunction due to the non-conformity of the product with local environmental factors or regulations applicable in the U.A.E. and cannot easily be repaired or replaced.

How to Apply for a Refund?

All you have to do is to get in touch with our Customer Service team. The refund requests are only accepted once our team inspects the product/ the validity of your application.

Quality Assurance Guaranteed

We are extremely confident in the quality and efficiency of our breast pumps and baby products. Yet, we understand why new mamas might hesitate to purchase a product online.

If you’re worried about buying a breast pump or accessory from us and ending up with something that is not right for you or does not work the way you want it to, and being unable to return it, then here are some things you can do:

• Read through the information on our website – the Guidance section will take you through a step-by-step guide by answering basic questions asked by most new pump users.
• Ask us for help! Please talk to our Spectra Customer Service team via WhatsApp, by phone,or email.

Our dedicated team will help you choose the best for your needs Spectra breast pump (and accessories). Rest assured, they prioritise your need and interests over everything else.