Welcome to www.spectrababy.ae, service provided by Phoenix General Trading. In using this website service ( “Site” ) you are deemed to have accepted the terms and conditions listed below.

All products/services and information displayed on www.spectrababy.ae constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. www.spectrababy.ae reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of www.spectrababy.ae prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

Information contained herein is not binding and can alter without warning.

You Agree and Confirm

  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by www.spectrababy.ae for re-delivery shall be claimed from you.
  • That you will use the services provided by www.spectrababy.ae, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
  • You will provide authentic and true information in all instances where such information is requested of you. www.spectrababy.ae reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), www.spectrababy.ae has the right in its sole discretion to reject the registration and debar you from using the Services of www.spectrababy.ae and / or other affiliated websites without prior intimation whatsoever.
  • That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

You may not use the site for any of the following purposes:

  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Transmitting material that encourages conduct that constitutes a criminal offense results in civil liability or otherwise breaches any relevant laws, regulations, or code of practice.
  • Gaining unauthorized access to other computer systems.
  • Interfering with any other person’s use or enjoyment of the Site.
  • Breaching any applicable laws;
  • Interfering or disrupting networks or web sites connected to the Site.
  • Making, transmitting, or storing electronic copies of materials protected by copyright without the permission of the owner.

Pricing & Payment Terms

All prices are in AED (Dirham, United Arab Emirates). Prices and specifications may change without prior notice. Payment in advance of shipping/collection is required. We accept Cash on delivery/collection (UAE orders only) and payments online using Visa and MasterCard (credit/debit card) in AED via Postpay (a safe portal to online payment). If “Credit Card” is selected as the payment methods then the details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase. If the customer is using a credit card supplied by banks other than those in the UAE, the amount on the credit card bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited. The applicable law would be based on UAE governing law in case of any disputes.

While www.spectrababy.ae strives to provide accurate product and pricing information, pricing or typographical errors may occur. Therefore, www.spectrababy.ae cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, www.spectrababy.ae shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.

In the event that an item is wrongly priced, www.spectrababy.ae may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and www.spectrababy.ae will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation.

In the event that www.spectrababy.ae accepts your order the same shall be debited to your credit/debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to www.spectrababy.ae dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit/ debit card account. No cash disbursement shall be made under any condition whatsoever.

Secure Online Payments

All online payment services are provided by Postpay. Note that all financial transactions are processed by Postpay and that Phoenix General Trading does not obtain any sensitive data such as credit card numbers from its customers. After confirming an order on the www.spectrababy.ae website, a customer will be forwarded to Postpay payment gateway to complete a secure online payment.

Transaction Currency

The standard transaction currency on our e-commerce portal is UAE Dirham (AED). If the customer is using a credit card supplied by banks other than those in the UAE, the amount on the credit card bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited.

Backorders

Please note that items marked as Backordered are currently out of stock and we’ll be delivered to you once we receive them in stock.

If one or more of the items you have purchased are out of stock, please note that your entire order is held until the out of stock items are available. We cannot ship orders partially, so please order them separately if you want those products to arrive immediately.

Delivery

We appreciate that you are eager to obtain your order as soon as possible, and all orders are dispatched with a courier delivery service within 1 working day (24 hrs). Please note our warehouse is closed on Fridays and Saturdays. In most cases, if you are in a UAE capital city, your order will be shipped in maximum of 2 business days from dispatch. It will take 1 extra day in other smaller cities.

We take 1-2 extra days to dispatch orders if you placed your order during a Sale.

If one or more of the items you have purchased are out of stock, please note that your entire order is held until the out of stock items are available. We cannot ship orders partially, so please order them separately if you want those products to arrive immediately.

If you have particular delivery requirements, please feel free to let us know so we can arrange a special delivery.

All orders over AED 200 have FREE DELIVERY.

For orders under AED 200  the delivery charge is AED 19.

Same day delivery service is available when orders placed in a working day (Sunday to Thursday before noon) for an extra charge, please contact our team to advise you what the charge is for your delivery area.

We reserve the right to cancel or refuse to accept any order placed on the basis of incorrect information regarding pricing or availability.

Freight Damage

If a product is received in a damaged condition, unpacking should cease, and the customer should immediately contact our team via our website www.spectrababy.ae contact form, phone or WhatsApp contacts provided on the website. Any shipping damages should be reported within maximum 24 hours from delivery.

Order Cancellation by www.spectrababy.ae

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, the said amount will be reversed back in your Card Account. No cash disbursement shall be made under any condition whatsoever.

Order Cancellation by the Customer

Cancellation requests should be made in writing on our website Contact Form and followed by a phone call towards us, to confirm the same. In case the order has not been processed/dispatched by us, we shall cancel the order and refund the entire amount. If the order was dispatched and is already with the courier we will refund your money in full, less the shipment charges. The customer agrees not to dispute the decision made by www,spectrababy.ae and accept www.spectrababy.ae’s decision regarding the cancellation.

Communication

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email, WhatsApp, phone, or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing or verbally.

Refund Policy

Any item(s) being returned to us must have been purchased directly from https://www.spectrababy.ae/. Products purchased from other retail stores must be returned to the original place of purchase, per that retailer’s return policy. Please contact the store where the purchase was made to review their refund/return policy.

You will be refunded the cost of the item(s) purchased excluding the shipping charges. Refunds are provided via bank transfer or same form of payment for the purchase price of the item, the method of payment is at www.spectrababy.ae sole discretion. Returns are subject to evaluation by www.spectrababy.ae, and proof of purchase is required.

If you suspect a manufacturer defect or other warranty issues, please refer to our warranty policy.

TO QUALIFY FOR A REFUND:
  • Breast pumps must be returned within 30 days of purchase. Due to the personal nature of these items, pumps must be returned unused and unopened, with packaging intact.
  • Accessories must be returned within 30 days of purchase.  Due to the personal nature of these items, accessories must be returned unused and unopened, with packaging intact.
  • Bundles and Promotional purchases are not eligible for partial refunds.  For a full refund, all items must be included in their original condition, unused and unopened, with the packaging intact, within 30 days of purchase.
HOW TO APPLY FOR A REFUND:

All you have to do is to get in touch with our Customer Support and we’ll arrange for you a return courier service. As soon as your items have been received back at our warehouse we’ll process a refund for you less the courier cost.

If you’re worried about buying a breast pump or accessory from us and ending up with something that is not right for you or does not work the way you want it to, and being unable to return it, then here are some things you can do:

  1. Read through the information in our website – the GUIDANCE section will take you step by step through few basic questions any new pump user would ask.
  2. Ask us for help! Please get in touch with our Spectra Baby Advisors via our contact form or WhatsApp.

We are deeply confident in the quality and efficiency of our breast pumps and Customer Service is a top priority.

MORE LEGAL BITS ABOUT RETURNING A PRODUCT:

Our refund policy only applies to goods that haven’t been used and are in their original, saleable condition. Our refund policy doesn’t apply if the product has been damaged after delivery, if the product has been opened or altered, or dropped or broken. The buyer will need to cover the costs of postage and insurance, and if the product is damaged or lost during transit then this will be the buyer’s responsibility.

Warranty

www.spectrababy.ae provides a 2-year warranty on the pump motor and a 90 days warranty on pump accessories purchased through us via our website. There is no warranty support on purchases from any other sellers. In order to make a warranty claim, you will need purchase proof such as receipt or invoice.

WHAT IS COVERED?

Your warranty covers material, assembly, and manufacturing defects.

WHAT IS NOT COVERED?

The warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, wear and tear, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping, lightning, power surges, or other acts of nature. This warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by www.spectrababy.ae to make such repairs or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.

Please note that products bought via unauthorized or overseas retailers are not covered by any warranty provided by www.spectrababy.ae.

Please note that if used intensively parts such as valves may need to be replaced after 2-3 months. This is not a flaw but represents the product ‘s nature and does not constitute a claim for warranty.

WHO IS COVERED?

The original purchaser of the product will be covered under this warranty. If you sell or transfer ownership of your Spectra breast pump we will provide warranty support to the new owner on the pump motor only, and not on any parts or accessories.

Limitation On Liability

The maximum liability of www.spectrababy.ae under this warranty shall never exceed the actual purchase price paid for the product.

Colors

We have made every effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order. We will not sell or redistribute your information to anyone. www.spectrababy.ae Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. Information obtained at our site is encrypted to ensure your security. It uses industry-standard, SSL (Secure Sockets Layer) technology to ensure that your information is encrypted.

Copyright & Trademark

www.spectrababy.ae, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of www.spectrababy.ae or any third party’s intellectual property rights. All rights, including copyright, in this website, are owned by or licensed to www.spectrababy.ae. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of www.spectrababy.ae. You may not modify, distribute, or re-post anything on this website for any purpose.

www.spectrababy.ae names and logos and all related product and service names, design marks, and slogans are the trademarks or service marks licensed to Phoenix General Trading within the United Arab Emirates. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo, or mark in any manner.

References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply www.spectrababy.ae endorsement, sponsorship or recommendation of the third party, information, product or service. www.spectrababy.ae is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.

All software used on this Site is the property of www.spectrababy.ae or its suppliers and protected by international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by www.spectrababy.ae, one of its affiliates or by third parties who have licensed their materials to www.spectrababy.ae and are protected by international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of www.spectrababy.ae and is also protected by international copyright laws.

Objectionable Material

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, www.spectrababy.ae and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Indemnity

You agree to defend, indemnify and hold harmless www.spectrababy.ae, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to www.spectrababy.ae or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination

This User Agreement is effective unless and until terminated by either you or www.spectrababy.ae. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. www.spectrababy.ae may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to www.spectrababy.ae. Upon any termination of the User Agreement by either you or www.spectrababy.ae, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. www.spectrababy.ae’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

Entire Agreement

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and www.spectrababy.ae with respect to the www.spectrababy.ae sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and www.spectrababy.ae with respect to the www.spectrababy.ae sites/services. www.spectrababy.ae’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Country of Merchant Domicile

Phoenix General Trading is registered and licensed  by Department of Economic Development – Abu Dhabi , United Arab Emirates.